Florida Cleaning Care LLC 

Terms And Conditions

Last Updated on 12-8-23. These Terms and Conditions are effective immediately.

By scheduling a one time or recurring service with Florida Cleaning Care LLC, you are agreeing to the following terms and conditions and providing authorization to charge your credit card:

Florida Cleaning Care LLC. Promises to Provide Quality Service by:

• Providing a professional cleaning service that is fully licensed and insured.

• 100% Satisfaction Guarantee  – We stand by our work! If any part of your cleaning doesn’t meet your expectations, please inform us within 24 hours. We’ll promptly send our team back to your home within 48 business hours to address and redo that specific area. Unfortunately, we’re unable to provide cash refunds or discounts for any unsatisfactory work on the original bill, but we’re committed to ensuring your complete satisfaction with our service.

In Order to Provide You with the Best Possible Service; Please…

• Make your home accessible.
  • • By providing a unique door code or lockbox code. A fee will be charged if we are unable to access your home. (see lockout policy below)
    • Turn off alarm systems. If you choose to leave the alarm armed, we are always diligent and careful to disarm and rearm the alarm according to your instructions. However, we will not be held responsible for false alarms or misuse of the alarm system, including charges from a local police department or security company or other charges related to an activated alarm. No exceptions.
      • Additionally, you agree to hold harmless and/or release from liability Florida Cleaning Care LLC from any and all liability relating to any failure of the alarm or not arming the alarm properly.
      • Allow for full access to the home. Our technicians perform their work in a specific order to ensure efficiency and thoroughness. If you need to direct our technicians to clean certain areas call ahead of your cleaning so we can schedule the additional time.  
      • Our Service Providers adhere to a 1-hour arrival window.  

• Have your home picked up and ready to be cleaned. Charges may be incurred if a job is underestimated due to the condition of the home.
  • • • We don’t offer services for cleaning bug infestations, bodily fluids, extensive grease or fire damage, as well as abatement or remediation of asbestos, mold, or other hazardous materials.
     
    •   If our technician does not feel safe in a home or environment they reserve the right to leave.
    • PLEASE NOTE: If we are not able to clean the entire space due to the conditions, you will still be responsible for the full cost of the cleaning. 

• • • Customer feedback is crucial in helping us offer the highest quality of service to all of our clients. Customer service surveys are sent after each cleaning by email or text. We are always welcome to call our office at (407) 993-2313 with feedback about your service.
• ENJOY YOUR SERVICE!

RESCHEDULING, CANCELLATION AND LOCKOUT POLICY

• We require at least 48 hour notice for reschedules or cancellations.
  • • If you cancel with less than 48 hours notice, and your cleaning is not rescheduled within a week, you will be charged $100. Timely notice enables us to schedule another home in your place and ensure our technicians’ full work schedules.
    • Exceptions may be made for emergencies and/or illnesses. Frequent cancellations, even for emergency or illness, may still be charged the cancellation fee. Florida Cleaning Care LLC  reserves the right to make these determinations on a case by case basis.

• Our cleaning hours are from 8:00am to 9:00pm. 
• If for any circumstance our technician is SENT AWAY or LOCKED OUT from your home between these hours, there will be a lockout fee of 100% of your typical cleaning rate. We will make every effort to work within the time frame you requested, but ask not to be sent away during our working hours.

• For all company initiated schedule changes due to holidays or extreme weather conditions, we will make every attempt to reschedule as close to your regular scheduled cleaning date as possible. 

BREAKAGE AND DAMAGE POLICY

If asked to dust/clean inside of china cabinets or hutches, start laundry, wash dishes, clean small computer equipment, antiques or collections, or to use your equipment (e.g. vacuum), you agree to hold harmless and/or release from liability Florida Cleaning Care LLC . and/or any of its service providers responsible for any damage or breakage to any article or component.

• We will make every effort not to break items, but accidents do happen. We have Limited Liability protection for replacement or repair. Identical replacement will be attempted but not guaranteed. It is for this reason that we avoid cleaning requests for irreplaceable or sentimental valuable items.
• Damage must be reported to our office staff by phone or email within 2 business days of service or Florida Cleaning Care LLC may not be held liable.
• Florida Cleaning Care LLC cannot be responsible for damage due to faulty and/or improper installation, lack of maintenance, or general wear and tear of any items.

Other Information from Florida Cleaning Care. To meet your needs and to ensure your satisfaction, Florida Cleaning Care, reserves the option to reevaluate rates at any time.

• If you request changes to your service after receiving your original estimate, additional charges may be billed or a new estimate may be required.

• Due to exposed liability, we cannot care for pets, plants, or children.

Payment Options and Policies

• We accept payments made with credit or debit cards.

• • • Verbal agreement to begin service indicated acceptance of Service Agreement and permission to charge credit card.
    • All  cleanings require pre-authorization based on the estimated flat rate. 
• Before the service, your Credit Card won’t be charged, but a temporary hold will be placed on the card 24 hours before your scheduled appointment.

Please note, there will be a fee for appointments that are:

• Rescheduled within less than 48 hours before the appointment.($100)
• Canceled within less than 48 hours before the appointment.($100)
• If our Service Providers are unable to access the booked home or apartment.(100%)

(Exemptions can be made on a case by case analysis.)

PICTURES OF BEFORE AND AFTER WORK

We take before and after photos of our work.

These pictures are used for proof of work , proof of performance as well as promotion. See our website before and after for examples. 

NON-SOLICITATION OF FLORIDA CLEANING CARE LLC SERVICE PROVIDERS

When entering into an agreement for services with Florida Cleaning Care LLC you agree not to solicit for hire any service provider introduced to you by Florida Cleaning Care LLC for any home‐related services.  We spend a lot of time, money and resources finding, interviewing, checking references and backgrounds, of our service providers. When hired, each cleaning technician signs an agreement barring them from performing any home‐related service for any of our past or present customers. However, if you do wish to employ a service provider directly please discuss this matter with the owner. If you are found to have solicited one of our staff please be advised that our referral fee is $3,500 per hired service provider.  We consider our service providers our most valuable asset and charge accordingly.